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D.I.Y. Progress and Fun Pics

August 9, 2007

Thank you all for your good advice. I did call the Home Depot area manager yesterday and calmly told him all of my concerns – all those listed here, plus issues I had with the first wood installers. He was very receptive, glad I called, and said it was important to him that they responded to me properly. He immediately called the manager of the flooring company who called me back within about an hour. She has a tile warranty specialist coming to my home this morning to look at the gas outlet issue and resolve it. I’m going to tell him that I had a contractor here last night (which I did – more on that later!) to move my stove but we couldn’t do it because of their error. I’m going to ask that not only do they repair the mistake, but they move the stove and credit me half of the trip charge that I paid the contractor. (He was here to move both the stove and the refrigerator.)

Next, they confirmed for me that I have their best wood floor installer coming today. He’ll look at the upstairs flooring issues that I have (split planks from bad cuts or nail guns and really rough cuts from dull saw blades.) I’m not sure how, or if, they can resolve those. The splits (one is three inches long) are a real issue to me, especially when my dust mop gets caught and torn on them. Maybe somehow I have to live with it, but they can credit me some money for the errors.

Phew. Anyway, I’ll follow up and write a calm, rational letter to Home Depot with my experience – good and bad – and see what happens. At least someone higher up will know. I also mentioned to the area manager that the shoddy appearance (van, non-English speaking, poor quality of work) of their contractors really reflects badly on them. He agreed and was glad I let him know. As he stated, he was sorry this happened to me, but he was glad I let him know so that he could prevent it from happening to someone else. How magnanimous of me! LOL.

So, on to fun stuff. The contractor I found was able to confirm that the half wall separating my dining area from my family room was decorative only and we blasted it away!

Here was the wall before we started. (No, not all that stuff was there, I just pulled an old pic.)

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I got to take the first swing (but no one thought to capture it.) How exhilirating is that?

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Seeing through.

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And it’s gone. Woohooo!

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Before they can lay the flooring in there, they have to pull up the ceramic tile on the floor in front of the gas fireplace. Then, by tonight, that room should have beautiful new floors!

I imagine my little grandkids in their stocking feet running and sliding Tom Cruise-like across the floors when they come to stay while mama has the new baby in November. How joyful will that be? These are the things – looking foward to a life full of family and friends – that light up my life, what I look forward to, and what makes all this hard work and stress worthwhile.

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3 Comments
  1. gaylen permalink
    August 9, 2007 9:32 am

    I’m so glad you stuck to your guns. It looks so much better without that wall! I can’t wait to have tea in your new living room!!!! g

  2. August 9, 2007 12:03 pm

    good girl for speaking up! all too often we are afraid to ask for what we want/deserve. it is amazing what will people will do if you just ask. i hope this guy gets your issues resolved. sounds like he is at least trying.

    demolition! ooooh, how i love doing that. the room looks a million times better without the wall.

    and yes, stocking feet on wood floors is wickedly fun. 🙂

    teri

  3. August 10, 2007 7:33 am

    you go girl!

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