Needle Exchange of the Knitting Kind
A week ago, my daughter and I ventured back into Main Street Yarn in Mill Creek, WA looking for some yarn for a hat for my grandson. We went there because it was convenient to the dentist office where I met my daughter. We got some really cute yarn – I’ll show you in another post. However, I also needed another circular needle for the yarn I’d chosen for my granddaughter’s hat. This visit, the lady was quite helpful (unlike my previous visit) and they sold me a size 5 (I have a size 4 and a size 6.) However, we were in a hurry because Cayden was full of mischief and kept knocking the balls of yarn off the shelves. He thought it was funny – stinker – I sure didn’t. So we bought the stuff and left in a hurry. I didn’t bother looking at the length of the needle the lady sold me. I vaguely remembered her mentioning 16″ and I didn’t think anything of it. I’m a visual person and didn’t look at the needle to know it was one of those silly short ones that have about half the length necessary for my hands to knit anything – even small stuff! I noticed all this once I got home and promptly put the receipt in the packaging with the needles so I could exchange them when I was next passing by there.
So, I did that today. I swear… I am never going to shop in that store again unless hell warms over and I have no other options. The ladies that work there have no sense of customer service whatsoever. They have no warmth, no personality, just a major sense of uppityness. The lady in charge – some shorthaired lady – proceeded to snottily tell me, “We don’t exchange needles. It says so on the receipt.” HUH? Like who on earth reads their receipts for the fine print? And why on earth would you NOT exchange a needle? It’s not like I used it and was asking for a refund, for goodness sake. Gaylen explained to me that no stores exchange needles.
And why on earth not? Can someone please explain to me why there is any logical reason that a knitting store would not exchange a wrong size needle – providing you have the receipt, the original packaging (which, by the way is a ziploc bag, so it’s not like they have to even repackage the dang thing), and it’s within say, two weeks? How on earth does it harm the store owner to do that for someone? And at $16.50 a pop, who can even afford to make that mistake? I’m sure I’m not the first one who has ever purchased the wrong size needle. In fact, I know Gaylen’s done it. She told me so. LOL.
I’m just irked. So I have decided if I ever open a yarn and fabric store (and who knows, I might someday when I retire) I’m going to allow needle exchanges. In fact, I’d even have a needle sharing – so that old Aunt Bessie’s estate that had nine zillion mismatched or old knitting needles could donate them, and then someone who wanted to knit and who didn’t have the right size needle could just come and check out a pair of needles. Just like a library book. How great would that be?
A knitting needle exchange. I see a huge benefit in it – for store owners and knitters alike. You draw the person in to borrow the needles, and they buy a skein of yarn. Duh. Makes GREAT business sense to me.
So Main Street Yarn can keep their attitude. This is my third time there and twice I’ve come out of there upset and ticked off. And knitting is supposed to be a calming, relaxing event.
I say – let them exhange needles! Promote safe knitting. Cuz unhappy knitters are not a good thing. At all.